return & exchanges

We attempt to deliver your purchase with satisfaction. We apologise for any inconveniences arising out of the following scenarios and are happy to replace or exchange them due to the following reasons. We cannot, however, accept cancellation of orders or refunds.  

 

Manufacturing defect  

We do not cover damage caused by normal wear and tear, accident, improper care or cleaning, non-standard usage, or negligence. If you receive a defective product due to workmanship or material, please email us at enquiry@idfast.com.sg and quote your order reference number within 3 business days from the day you received the product.  

 

Shipping the wrong item/missing item  

If you received a different product from your order, or if something is missing from your order, please notify us at enquiry@idfast.com.sg and quote your order reference number within 3 business days from the day you received the product.  

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